kg77 Privacy Policy

1. Information We Collect

kg77 collects personal information in order to provide a functional, secure, and personalised gaming experience. The information we gather falls into two broad categories: information you provide to us directly, and information we collect automatically as you use our services.

Information You Provide Directly

• Full name, date of birth, and gender when creating your account.
• Contact details such as email address and mobile number (used for bKash, Nagad, and Rocket payment verification).
• Residential address and national identification details required for Know Your Customer (KYC) verification.
• Payment information, including transaction records for deposits and withdrawals conducted in Bangladeshi Taka (৳).

Information Collected Automatically

• Device information, including device type, operating system version, and unique device identifiers.
• IP address and approximate geolocation (country and city level, not precise GPS coordinates).
• Browser type and version, referring URLs, and pages visited within the kg77 platform.
• Session duration, wagering activity, game history, and betting patterns for responsible gaming monitoring.

2. How We Use Your Information

The personal information we collect from you serves several essential purposes, all directed at delivering a reliable, fair, and secure platform experience. Specifically, we use your data to:

• Create, verify, and manage your kg77 player account in accordance with our KYC obligations.
• Process deposits and withdrawals securely through supported payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other local banking partners.
• Provide customer support and respond to account enquiries, disputes, or complaints submitted via email.
• Send transactional and service communications such as deposit confirmations, withdrawal updates, and security alerts. We do not send unsolicited marketing communications without your explicit consent.
• Monitor gaming activity to support responsible gaming commitments, detect potential problem gambling behaviour, and enforce platform limits where applicable.
• Improve the platform through analysis of usage patterns, feature engagement, and technical performance diagnostics.

3. How We Share Your Information

kg77 does not sell, rent, or trade your personal data. We only share your information with trusted third parties in the following limited circumstances:

• Payment processors: to facilitate secure transactions in Bangladeshi Taka (৳) through providers such as bKash, Nagad, Rocket, Visa, and Mastercard. These processors are contractually bound to handle your data securely.
• Identity verification and KYC service providers: to comply with anti-money laundering (AML) checks and confirm player eligibility. These providers operate under strict data confidentiality agreements.
• Technical and hosting service providers: including cloud infrastructure partners who host the kg77 platform. All such partners are required to maintain equivalent data protection standards.
• Regulatory and legal authorities: where kg77 is required by applicable law, court order, or regulatory directive to disclose certain user data. We will notify you where legally permitted to do so.

We require all third-party data processors to comply with data protection principles equivalent to those described in this policy. No third party is permitted to use your data for their own independent commercial purposes.

4. Payment Data & Financial Information

All financial transactions on the kg77 platform — including deposits, withdrawals, and bonus settlements in Bangladeshi Taka (৳) — are handled via encrypted, tokenised payment channels. kg77 does not store full card numbers, mobile banking PINs, or payment provider passwords on its servers.

Transaction records are retained for the period required to meet financial recordkeeping obligations. Our accepted local payment methods include:

• Mobile financial services: bKash, Nagad, Rocket, and Upay.
• Bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other licensed Bangladeshi financial institutions.
• International card payments via Visa and Mastercard, where accepted.

5. Cookies and Tracking Technologies

kg77 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small data files stored on your device when you visit our website. We use the following types of cookies:

• Essential cookies: required for core platform functionality such as session management, secure login, and account navigation. These cannot be disabled without affecting the service.
• Analytics cookies: used to understand how players interact with different features, which pages are visited most frequently, and where improvements can be made. Analytics data is aggregated and anonymised.
• Preference cookies: store your platform settings such as language preferences, so they persist between sessions.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the kg77 platform.

6. Data Retention

kg77 retains your personal data for as long as your account remains active, or for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy. We also retain data for periods required to meet legal and financial compliance obligations, which may extend beyond account closure.

When data is no longer required, we delete it using secure deletion methods or anonymise it so that it can no longer be linked to you as an individual. You may request earlier deletion of your personal data subject to any legal or contractual hold obligations — see the Your Rights section below.

7. Data Security

We take the security of your personal information seriously. kg77 implements a range of technical and organisational safeguards to protect your data from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, access controls limiting which staff can view personal data, and regular security assessments of our platform infrastructure.

Despite our efforts, no digital platform can guarantee absolute security. If you become aware of any security vulnerability or suspect unauthorised access to your kg77 account, please contact us immediately at [email protected] so we can investigate and take remedial action promptly.

8. Your Rights

As a kg77 user, you have the following rights regarding the personal information we hold about you. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you.
• Right of correction: you may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: subject to legal and contractual retention requirements, you may request deletion of your personal data.
• Right to restrict processing: in certain circumstances, you may request that we limit how we use your data while a concern is investigated.
• Right to object: you may object to certain types of processing, including direct marketing communications.

We will respond to all valid data rights requests within a reasonable timeframe. In cases where we are unable to fulfill a request due to legal obligations, we will explain our reasons clearly.

9. Third-Party Links

The kg77 platform may from time to time reference or display the names of game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These are third-party service providers whose own privacy policies and data practices are independent of kg77. We are not responsible for the privacy practices of these third parties and encourage you to review their respective policies if you have questions about how they handle data.

10. Children's Privacy

kg77 is strictly an adult platform. Access to and use of our gambling and betting services is permitted only for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that personal data from a person under 21 has been collected, we will take immediate steps to delete that information and close the associated account.

Parents or guardians who believe that a minor may have registered on kg77 are urged to contact us immediately at [email protected] so we can take swift corrective action.

11. Changes to This Privacy Policy

kg77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a platform announcement.

Your continued use of the kg77 platform following the publication of any updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kg77 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

Email us at: [email protected]